levrly Standard Operating Procedures
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CEA — Communication
SOP-CEA-COMM-02: Morning Check-In Message Protocol
Applies To: Certified Executive Assistants — Levrly Client Placements
Updated: April 2026

1. Objective

This SOP governs the daily morning check-in message — the brief, structured communication sent to your executive each morning before beginning reactive work. The morning check-in is one of the highest-leverage communications you send each day. Done well, it shows your executive that you're oriented, proactive, and already handling what needs to be handled. Done poorly — or skipped — it signals that you're in reactive mode and waiting to be directed.

Where this SOP starts: Each morning, after completing the daily priority sweep [SOP-CEA-FOUND-03] and before beginning task execution.
Where this SOP ends: When the message is sent and your executive has acknowledged it (or you've begun working without needing a response).

Success looks like: Your executive reads your morning check-in and immediately knows what's on your radar, what you're handling, and what — if anything — they need to respond to. They start their day with less to think about, not more.


2. Your Role & Boundaries

2a. What you handle independently

  • Sending the morning check-in every work day, without exception
  • Completing the priority sweep first so the check-in reflects accurate, current information
  • Keeping the message brief and relevant — not overwhelming
  • Updating the format based on your executive's feedback about what they find most useful

2b. What requires executive approval before acting

  • Flagging something in the check-in that requires an immediate decision from your executive
  • Acting on any item that is outside your authority before they respond

2c. What you never do

  • You never send the check-in without completing the priority sweep first
  • You never dump your full task list into the check-in — that is not its purpose
  • You never ask more than one question in the check-in
  • You never use the check-in to transfer responsibility for things you should be handling

3. The Morning Check-In Structure

The morning check-in has four possible elements. Every message should include at least elements 1 and 2. Include 3 and 4 only when relevant.

Element 1: Greeting + time anchor
Brief, professional. Sets the tone. One line only.

"Good morning —"

Element 2: What's on your radar today
2–3 items maximum. Only items your executive should know about:
- Time-sensitive items that need their awareness or action
- Items you're actively handling on their behalf today
- Anything they mentioned yesterday that you're now acting on

"(1) Confirming your 2 PM call with Marcus — invitation sent. (2) The Henderson proposal is ready for your review when you have 10 minutes. (3) I'm working through inbox triage and will have a summary by end of day."

Element 3: One question (optional — only if genuinely needed)
One question maximum. If you have multiple questions, pick the most time-sensitive one. Others go in a separate message later.

"Any priorities from your side I should know about before I dig in?"

Element 4: Warm closing (optional)
Brief. Professional. Only if it fits the relationship dynamic.


4. Message Templates

Standard morning check-in

Good morning — a few things on my radar today:

(1) [Time-sensitive item or action you're handling]
(2) [Item they need to know about]
(3) [Optional third item — only include if relevant]

[Optional single question if needed]

High-activity day

Good morning — busy morning on deck:

(1) [Urgent item being handled]
(2) [Key deliverable status]
(3) [Calendar note if relevant]

Nothing needs your attention right now — I'll flag if that changes.

Quiet morning

Good morning — light day on my radar. Your [time]-[time] block is protected. I'll be working through [recurring task or specific item]. Anything you need from me first?

When there's something they need to act on

Good morning — one thing that needs your attention today:

[Brief description of the item and what you need from them]

I'll handle everything else — let me know on [item] when you get a chance.

5. What the Morning Check-In Is NOT

It is not a status report. Don't list everything you're working on.

It is not a task dump. Don't use it to surface things that don't require your executive's awareness today.

It is not a request for direction. You should already know what you're doing. The check-in confirms you're oriented — it doesn't ask to be told what to do.

It is not a test of how busy you look. Shorter is better if there's less that truly needs to surface. A three-line check-in is better than a seven-item one.


6. Timing and Frequency

Timing: Send within the first 30 minutes of your work day, after completing your priority sweep.

If your executive is in a different time zone: Send when your day begins, not when theirs does. They'll see it when they're ready.

Frequency: Every work day. No exceptions. If you're out, let your executive know in advance — don't simply not send it.

Channel: Use whatever channel your executive prefers for daily communication. Confirm this in the Client Setup Worksheet. Most prefer email or Slack for the morning check-in.


7. Adjusting the Format Over Time

In the first week, the check-in establishes the rhythm. After two to four weeks, ask your executive:
- "Is the morning check-in helpful as-is, or would you prefer it shorter/longer/structured differently?"
- "Is the channel working for you, or would you prefer [alternative]?"

Adjust based on their feedback and document the preferred format in the Executive Profile document [SOP-CEA-FOUND-04].


8. Escalation Protocol

If your morning check-in surfaces an urgent item that needs an immediate decision, flag it explicitly:

Good morning — one urgent item before I dig in:

[Brief situation description]

My recommendation is [X] — shall I proceed?

Do not bury urgent items in the middle of a routine check-in. They belong at the top, labeled clearly.


9. Tools & Access

Tool Purpose
[Email or Slack] Morning check-in delivery channel
[Task manager] Source for today's priority items
[Calendar platform] Calendar review for check-in content

10. Changelog

Date Notes
April 2026 Initial release